“Make it Right the First Time”

“A process is never fully optimized, but it can be improved!” This statement is attributed to one of the foremost icons of quality, Dr. Edward Deming. It embodies Townley’s drive towards continuous improvement. If we do this well, we will be able to serve our valued customers with the quality and delivery they expect each and every time.

Quality

At one time or another, all manufacturing companies have produced parts that didn’t quite make the grade. Human nature compels many companies to sweep these failures under the carpet, direct the responsibility elsewhere, or adopt a denial attitude.

What separates excellent companies like Townley from average companies is what you do with the information after a failure. We are convinced studying our failures is a critical path to improving our processes.

Townley uses failure analysis techniques and team meetings to review failure attributes, assign a potential root cause and devise new or improved methods for production. We test the new methods, document them, and monitor the results. Townley also invests heavily in tools and people to improve quality and consistency.

People

  • Employee training and feedback process
  • Personalized product assurance by craftsman who manufactured it
  • All welders trained and certified to highest standards
  • Every employee is responsible for quality

Tools

  • N/C controlled plasma arc cutter for consistent dimensioning
  • CNC milling for original patterns for highest and fit & finish of castings “State of the art” Thermo-Electron Optical emission spectrometer to test in-process chemistry and maintain production archives
  • ROMER / CIMcom, portable coordinate measuring machine capable of measuring ±0.0005” across 10 feet on complex products

Facilities

  • R&D labs for the best formulations of metals, urethane and rubber products with physical, thermal and chemical product testing of urethanes
  • Final assembly area to test and assure compliance

Methods

  • Traceable product tagging system
  • Comprehensive process manuals

At Townley we are proud of our dedicated craftsmen and women, who diligently work to provide our customers with the best product possible. Townley knows that our quality relates directly to satisfied customers and translates to the lowest cost per ton in the field.